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Representative engagement
Field operations platform
Scheduling and job visibility for a growing service business
Outcome
Cut scheduling overhead and gave dispatch real-time status without extra headcount.
Problem
Dispatch relied on spreadsheets and group chats. Jobs slipped through, customers got vague ETAs, and billing lagged days behind completion.
Workflow insight
The real bottleneck wasn’t “more software”—it was a single source of truth that matched how crews actually worked in the field.
Solution
A lightweight web app for dispatch and crew: job board, status updates, photo checklists, and automated handoff to invoicing.
Results
Faster first-time fix rate, same-day billing on most jobs, and managers spending less time chasing updates.